There are spiritual, intellectual, physical and external forces that have an affect on emotions. Effective communication has to employ emotional competence which includes intellect which is a current study. Jesus said it best when he said eyes have not seen, ears have not heard, the mind has not conceived the things that come to be or yet will become. Greater works will we do than He because He will be with the Father.
With his great display of emotional competence He demonstrated what a perfect man is that we yet to have become. Or have some doing the greater works He spoke of individually and collectively. How do you effective serve people? You have to be emotionally competent knowing that we are emotional people. In order to do certain kinds of work you have to demonstrate that you are competent to do the job. A college degree demonstrates that you are competent to complete the curriculum of your major. Some jobs require a lesser degree of competency and here is where the conflict of emotions lies.
An example of emotional competency would be a passenger on a bus with an unruly bus driver. The bus driver is not courteous as the passenger attempts to pay his fare. Intentionally the bus driver takes off fast causing the passenger to adjust his footing and grab something to hold onto lest he falls and injures himself. Instead of confronting the driver the passenger pays his fare and makes his way to a seat by holding on to available support polls. There is no reason for the driver to take off and drive that fast and break hard when he has to stop at every light and bus stop along the way.
The passenger knows he can’t remedy the situation so he exercises his emotional control and vulnerability through understanding the feelings that surface within himself, the other passengers and the driver. Choosing to address the situation to serve the interest the other passengers he can inquire if the bus driver knows what is required of him in the performance of his duties without directly confronting him so he has not to respond, point, by point, by point. For the duration of the trip the drivers performance improves but does not cease for he does not see himself as a public servant. This problem seems to be systemic with AC Transit as bus drivers look for opportunities to aggravate their passengers on the premise that they must keep on schedule and they rarely do.